HeadAid, LLC Returns and Shipping Policy

Your complete satisfaction is our goal!  We believe that through quality and adherence to scientific principles we can help to support a vision of life-long support and relief of the symptoms commonly found to cause migraine and headache. However, if for any reason you are dissatisfied with your purchase, we are committed to ensuring your satisfaction. Our return policy is simple:

  • If you return anything that can be resold, within 30 days of your purchase we will issue a full refund for the product
  • If you return a product  that cannot be resold (like opened containers), we will issue store credit to be used for any other Head Aid product
  • Free shipping on exchanges
  • No restocking fees and no penalties

To begin the return process, contact our Customer Care Team at (877) 763-3316 for a return authorization number.

Policy applies to products purchased after January 1st, 2016, Applies to US retail customers only. Subject to change without notice.

Shipping Policy

  • All packages are shipped using the United States Postal Service (USPS) , FedEX, or UPS. Each method of shipment contains methods of delivery confirmation and tracking. Once the third-party company has established the delivery of a shipment the terms of the transaction are then void, and Head Aid is not responsible for compensation of lost or stolen product. All concerns will then be addressed to the appropriate third-party for attempted reimbursement.
  • Head Aid is not responsible for the shipping time of orders.
  • Most orders are sent via United States Postal Service (First Class or Priority Mail) and generally arrive within 3-4 days (not including Sundays). Orders sent FedEx or UPS have a delivery time of 1-5 business days depending on recipient location and UPS service used.
  • Any order that is disputed for the length of its arrival time may be re-processed for UPS Next Day Air shipping. However, additional fees WILL apply!
  • All UPS Next Day Air orders are subject to a 24 hour payment processing before the product is actually shipped.
  • UPS Next Day Air orders will NOT arrive on Saturday or Sunday!
  • UPS Next Day Air orders placed AFTER 2:00 PM Pacific will not be shipped out until the next business day.
  • Head Aid hours of operation are 8:00-5:00 Pacific Monday-Friday, excluding holidays. Any shipment placed during non-business hours will be processed during our next scheduled business day.